Wizz Air outlines £12bn ‘customer first’ transformation plan

Wizz Air says £12 billion will be spent to improve customer service two years after facing enforcement action by the aviation regulator for falsely refusing passenger compensation claims for flight disruption.

The “unprecedented” action by the Civil Aviation Authority led to £1.24 million being refunded to passengers in January 2024 after more than 25,000 claims were re-examined and additional payments given in around 6,000 cases.

The budget carrier was also slated by Which? in…