Wizz Air sets ‘customer first’ objective with three-year transformation plan

Budget carrier Wizz Air is rolling out a new three-year investment programme intended to prioritise customer service across its operation.

It has unveiled the transformation plan – branded as the ‘Customer First Compass’ – stating that it aims to put customers “at the forefront” of its activities.

Wizz Air has previously faced rough publicity from consumer surveys over its customer service, to which the carrier has objected.

It insists that the new initiative, focusing on four…