Aer Lingus has ranked as the best Irish airline – in terms of passenger service quality – in a new study.
The annual ranking, by leading air passenger rights organisation AirHelp, shows Aer Lingus in 32nd place with a score of 6.93 out of 10. That represents a jump of 8 places for Aer Lingus from last year when it was ranked 40th.
But, AirHelp said there remains scope for Irish carriers to improve their scores. Ryanair ranks 54th in the latest AirHelp standings, with a score of 6.33. That sees the airline drop two places in the yearly rankings.
Both airlines rated poorly in the area of claim processing.
Tomasz Pawliszyn, CEO of AirHelp, said: “The 2024 AirHelp Score for airlines is designed to act as a…
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