Delta Air Lines earned an unprecedented 14th consecutive win as the top-rated carrier in the survey with a score of 4.32 on an ascending scale of 1 to 5. Southwest Airlines continued to close the gap with Delta and was second for the third year in a row at 4.21. United Airlines retained its third-place finish at 3.69 for a third year, while American Airlines came in last, also for the third year in a row, with a rating of 2.15. Alaska Airlines made it’s first showing in BTN’s survey in fourth place, capturing enough votes this year to earn a ranking. BTN’s 2024 airline report dives into the details of the ratings, and what dynamics are driving the scores…. KEEP READING
BTN’s 2024 Airline Survey & Report
