When asked in the open-ended question about changes to their jobs in 2024, respondents cited online booking and other technology but noted other topics, as well:
Structural changes to travel programs. Several respondents noted that their organization’s philosophical approach to travel management and the associated configuration under which it operates is under review or changing. “Showing management the value, breadth and depth of what a travel program involves,” one wrote of their 2024 changes. “Leadership focus is on cost savings rather than cost avoidance. When you do your job well, things are smooth and leadership thinks it’s simple, admin work.”
Another wrote that they now have to…



























