OTAs have revolutionised the travel industry, but while they offer hotels benefits like increased visibility and access to a global audience, they also present challenges that can strain relationships.
During the Friend or Foe? Navigating the Role of OTAs in the Tourism Industry session at the recently-concluded ASEAN Tourism Forum 2025 in Johor Bahru, Ganesh Michiel, national president, Malaysia Budget & Business Hotel Association, addressed high commission fees charged by OTAs.

“High commission rates impact the profit of smaller players. There is also a lack of control between the hotels, guests, and…





























