Millennium Hotels and Resorts (MHR) has expanded its collaboration with Aiello, a startup specialising in Natural Language Processing to deploy the AI-powered Aiello Voice Assistant (AVA) across six MHR properties in Singapore and Thailand.
This follows on from MHR’s implementation at Orchard Hotel Singapore in June this year. AVA was first rolled our at MHR’s M Social Hotel Phuket in Thailand.
AVA is able to enhance the guest experience through personalised, voice-activated services and establish new benchmarks for operational efficiency and environmental sustainability.
Saurabh Prakash, interim chief operating officer and chief commercial officer at MHR, said: “By embracing Aiello’s AI technology, we’re adopting a data-driven approach that allows us to better understand guest preferences, enabling us to deliver…
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