When the U.S. Department of Transportation announced on April 24 its final rule requiring full, automatic and prompt refunds for qualifying air passengers, airlines weren’t exactly pleased. But DOT Secretary Pete Buttigieg didn’t seem to mind.
“Passengers deserve to get their money back when an airline owes them—without headaches or haggling,” Buttigieg said in a statement in April. “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”
The rule stipulates that passengers are owed a full refund in cash or via the original form of payment if their flight to, from or within the United States is canceled and the airline does not rebook them. Such passengers also are owed refunds if…
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