Budget airline Wizz Air on Thursday (3 April) unveiled a £12 billion “transformation” plan that aims to put customers “at the forefront” of its operations.
The investment, known as the Customer First Compass, will be made over the next three years and will focus on four key areas: product, price, service and communication, the airline said. This includes fleet renewal and network expansion plans and upgrades to its app and customer support systems.
The carrier currently has more than 300 new aircraft on order and said it plans to expand its network across Europe, Africa, Asia and the Middle East, including new intercontinental routes operated by Airbus A321 XLR aircraft.
The plan will also see the carrier roll out…
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