Today, biometrics are best known for reducing queues at border control. But as the hardware and software improves, more use cases to improve the end-to-end travel experience are emerging at other touchpoints at the airport – check-in, bag drop, boarding – as well as within other sectors such as car rental, cruise and hospitality, who are all pursuing the possibilities.
Biometrics really entered the world travel scene in earnest a decade ago. Since 2014 is has become a relevant topic in the travel industry, and the adoption accelerated during the pandemic. Today, facial recognition is the gold standard for digital identification purposes through biometrics.
The technology allows travelers a seamless and contactless experience at the airport, using their face as ID at check-in kiosks, bag drop, or lounge access. Travelers can get on their flight without a boarding pass thanks to a camera by the gate taking a photo, recognizing their ID and cross-referencing with the…