The interim chief financial officer of insolvent Lynx Air (Calgary) has told a Canadian court that the US firm that handled the airline’s bookings is refusing to assist with processing passenger refunds. In an April 9 filing, Michael Woodward told the Court of Kings Bench of Alberta that Sabre Corporation’s lack of cooperation meant creditors would receive less money back.
“The applicants’ [Lynx Air] intention was to complete customer refunds directly without the need for customers to contact their credit card providers to submit chargebacks,” the filing said. “Unfortunately, Sabre Corporation [the provider of air booking services] has refused to assist with customer refunds, leaving the applicants no other choice but to work with Elevon Canada Company [the applicants’ credit card processor] to process chargebacks for affected customers. The chargeback process is expensive, and this will therefore result in significant chargeback…