Elliott Brown had booked a two-night stay at The Westin St. Francis San Francisco on Union Square.
“I booked the room with points, so I had the expectation there would be no payment at all,” he says.
But upon arrival, he learned of a $25 nightly “destination fee.” The fee purports to cover amenities that include cable car tickets and a $25 daily food and beverage credit. Since he was forced to pay it, Brown felt compelled to get his money’s worth.
“That $25 turned into two glasses…
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