Travel disruptions can pile up in guests’ minds to create nightmare scenarios at check-in, wherein your hotel can be penalized from the guests’ perspective before they even arrive onsite. However, hotels are in a unique position to turn travelers’ trips around if they have the information and the capability to offer a few personal touches. Using technology, operators can stay up to date on guests’ travel status and provide ways to improve the welcome experience when unexpected challenges arise.
Communication First
Technology plays a multifaceted role in improving the guest arrival experience, but one of the best ways independent hotels benefit is through improved communication with guests. When a hotel’s property-management…
Boutique Travel VC raises investment cap from $1.5M to $10M to lead rounds and support portfolio companies through growth Travel...
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