A 168-room hotel has revealed how it manages to operate with an ultra-lean team of staff thanks to its use of a tech platform it launched with last year.
The Zipper Hotel & Apartments, in Düsseldorf, opened its doors in November 2023 with only six members of staff to run it.
The property puts this down to its to employee and guest experience tool Like Magic as to how it’s only ever needed this many members of staff, which is 80% smaller than that traditionally required for a hotel of its size, and yet operates at the same level of efficiency.
The platform enables staff to perform 80% of their daily tasks from one single system. It also allows guests to carry out a range of actions without staff assistance.
These range from checking in,…
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