Airbnb is planning to embed artificial intelligence (AI) throughout its operations to transform guest and homeowner experiences, enabling a “concierge in your pocket,” according to its chief business officer.
AI is an “incredibly high priority,” said Airbnb’s Dave Stephenson, at the Human[x] conference in Las Vegas on Monday (March 10). He added that top management recently met to discuss the “critical importance of AI” and its role in the lodging giant’s long-term vision. “It pervades everything we do.”
Airbnb is developing sophisticated AI capabilities to personalize recommendations based on user preferences and behaviors. The company collects data through what it calls “passports,” or user profiles, that help it understand travel context and preferences.
“The more [guests] interact with us, the better we can actually do predicting and matching,” Stephenson said. “The happier they’re going to be, the more likely they are to come back, and…
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