Airbnb rental is located in a high-crime, dodgy neighborhood

DEAR TRAVEL TROUBLESHOOTER: I had a long-term Airbnb booked in Washington, D.C., but my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a few days ago, when I realized that it is in a really dangerous area with super-bad murder and auto theft rates, as well as news articles mentioning my street by name.

I brought all this up with Airbnb’s support staff and got the response that Airbnb doesn’t really care about the locality, just the place. There have been multiple murders on my street, and I can’t park at the place. I have to park down the street, so the locality is important as I have to walk through it each day.

I feel unsafe, and I really want to get a refund. I don’t think it’s fair that Airbnb offers a place like this. I also don’t think Airbnb should have sent me this listing after my first rental fell through. Can you help me?

— Robert Harris,…