I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund me $728.
I have not received the money yet. The reason: I closed the bank account to which my Airbnb account was attached. Airbnb won’t send the money to my new account.
I forwarded a letter from Chase Bank, showing that the old account had been closed months ago and could therefore not have a payment processed to it. I have called and emailed them several times, and I’ve even contacted the BBB — no avail.
Airbnb is sitting on my money and claiming that it is the responsibility of me or Chase to put it right, even though Chase cannot reactivate an account that has been closed for so many months.
I want Airbnb to pay me money however they can, either by check or by direct payment to my bank account. Can you help me get my $728 back? —…
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