Social engineering, AI advancements, and new tech streaming devices are among the top hospitality trends that have made hotels more susceptible than ever to cyberattacks, according to industry insiders. Nevertheless, hotel companies have dramatically increased their focus, as well as their investment, to fight back aggressively against cybercrime.
LODGING recently interviewed a pair of prominent third-party management executives, as well as a major brand representative, to get their outlook on the current state of cybersecurity within hotels. Paul Bushman, senior vice president of technology & enterprise solutions, Crescent Hotels & Resorts; Keryn McNamara, chief information officer, Aimbridge Hospitality; and Jason Stead, chief…
