A planned automation upgrade went haywire and plagued one of Las Vegas’ most prominent properties over the weekend, forcing thousands of guests to wait hours before reaching their rooms, officials said Monday.
Frustrated customers filled social media with images and video of their marathon-like experiences last week at Resorts World Las Vegas, a sprawling Strip destination comprised of three Hilton hotels, a Hilton, Conrad and Crockfords.
After driving five hours from Los Angeles, 30-year-old Emily Palencia said she had to wait from 8 p.m. to midnight before finally being able to check in.
“That was our Friday night, just wasted,” she told NBC News on Monday. “It didn’t feel like a vacation anymore, just completely losing Friday night.”…
