Humanising hospitality through technology | Deloitte UK

Another area where technology can deliver efficiencies is around how to service guests around the clock which often carries additional staff costs such as higher pay for employees working night shifts. Mews Kiosk is a technology solution that decreases the number of manual front-office tasks and waiting times for guests by turning a tablet into a digital greeter and puts guests in control of their check-in and check-out. Mews customers save an average of six hours per month using Mews Terminals and have seen a 19% higher success rate of payments. Piaggio Fast Forward is a food delivery robot that brings dishes back and forth to the kitchen, freeing up waiting staff to focus on guests. It can operate 15 hours on a single…