San Diego, CA – Cloudbeds, the premier hospitality management software platform, has revealed 38% of hotel employees say their experience with property management systems (PMS) influenced their decision to leave a job.
Cloudbeds’ newly unveiled user experience research found that while hotel employees generally rate their PMS highly for usability and productivity, issues such as system complexity, slow learning curves, and poor integrations create daily frustrations that can directly impact staff retention.
‘The PMS User Experience Report’ by Cloudbeds also uncovered that despite advances in technology and automation, PMS training remains a highly manual process, with more than two-thirds of employees receiving in-person…
