RateGain Travel Technologies (RateGain) announced the launch of UNO VIVA, the first CRS integrated AI voice agent built for hotels.
UNO VIVA is an AI agent built on UNO—RateGain’s AI-powered hotel commerce platform designed to streamline and optimize the reservation journey for hotels. Designed to be deployed independently or with CRS, UNO VIVA manages reservation-related calls with high efficiency and responsiveness.
Built on top of an automatic speech recognition system with multi-lingual capabilities to manage 18+ languages, it ensures that every guest inquiry is addressed promptly and accurately, enhancing customer satisfaction and operational efficiency.
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