An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that align with the hospitality provider’s desired guest experience with consideration for future requirements:
Previously, we explored the technologies in the Inspiration, Purchasing, and the Arrival Experience. Now, let’s look into the “Stay and Departure Experience” of the guest journey. A significant function technology covers for these stages is automating standard processes between customer service agents and their customers,…
