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Home Hotel Hotel Technology

Using Hotel Data to Identify Recurring Customers Versus Loyal Guests |

by AIditor In Chief
May 10, 2025
in Hotel Technology
0 0
0

At a glance, a recurring guest and a loyal customer might appear identical: both return to your “brand” multiple times. However, it’s the psychographics, interests and underlying motivations that set these two segments apart.

By Larry and Adam Mogelonsky – 5.10.2025

With AI at the gates, 2025 is already shaping up to be the Year of Data; it’s all about getting your data rivers flowing into a lake, cleaned up and curated for machine learning (ML) applications. One of many lucrative prospects pertains to segmentation and answering a question that in the past we’ve treated with more an ounce of human-bias-driven hunch: how can you tell the difference between recurring guests and truly loyal customers?

At first blush, you may…

Read More

Tags: hotel-technology
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