How a Balanced PMS Helps Hotel CIOs Avoid Integration Pitfalls

Know the Difference Between Essential, Core and Peripheral Services 

A common mistake during PMS integration is failing to differentiate between essential, core, and peripheral services. 

Essential functions like property and channel management should be centralized on a single, reliable platform to keep room availability, rates, and bookings in perfect sync across all channels. Core functions – like guest communications and performance tracking – need to be embedded into one streamlined system to eliminate integration hassles. Then, important peripheral services like marketing or Point of Sale (POS) systems, can be plugged in via open API integrations. 

This hybrid approach lets hoteliers harness the power of an all-in-one system…