Long the domain of points geeks, the often opaque world of frequent-flier programs is finally getting easier to navigate. These days every major airline displays so-called award availability on its website or app — even if unprecedented demand means scoring that dream trip requires more strategy than ever.
“Today, there are fewer unsold seats on the flights that people want to take,” explains Gary Leff,
a points expert who’s authored the blog View from the Wing since 2002.
Even so, airlines remain deeply invested in these programs, which are not only hugely profitable but also a boon for travelers, who can trade points for business- and first-class seats. Here’s what to know about making the most of your points stash.
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