HT Talks Tech with Dave’s Hot Chicken

Performance Matters

To support its rapid expansion, the brand is rolling out Qu and QSR Automations, respectively. Its previous POS struggled with keeping pace. “The more stores we added, the slower that connection got,” Davoyan said. 

“We couldn’t get a flash sale report until 8 am Pacific time, and that was something we wanted before 6 am, so that the early birds could look at yesterday’s sales. We couldn’t do it because the data was trickling in so slow that we couldn’t publish it,” he explained. 

Dave’s realized the need to shift gears and to partner with a POS provider that could easily scale to 1,000 locations and deliver reliable data. 

“The POS is the nucleus of your store technology, because everything…