As hotel CTOs navigate the ongoing labor shortage, AI-driven solutions promise to bridge the gap—automating tasks, optimizing schedules, and streamlining operations. Yet, the hotel industry faces an important challenge: How might AI-driven technologies trigger labor disputes, legal pitfalls, or unintended biases in workforce management?
Lara Shortz, Employment Advice, Counsel & Executive Disputes Chair at Michelman & Robinson, offers critical insights into the evolving legal landscape surrounding AI in hospitality. From the risks of algorithm-driven performance reviews to the complexities of gig labor compliance, she explains why balancing automation with employee well-being isn’t just good business—it’s a legal…
