If someone has an issue with their hotel check-in time or a question about their restaurant reservation, they want immediate answers no matter the time of day. However, 87% of hotels in the U.S. are struggling with staffing shortages, so there simply aren’t enough employees to meet customers’ demands. To combat these gaps, contact centers in the hospitality sphere have implemented sophisticated voice AI systems. These systems are trained on the most updated company data, so they can answer many FAQs, make or amend reservations, provide information about products and services, and even identify upsell opportunities. All this is communicated in language that sounds so natural that callers may…
Boutique Travel VC raises investment cap from $1.5M to $10M to lead rounds and support portfolio companies through growth Travel...
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