Pent-up demand and a gradual shift away from pandemic concerns have resulted in the travel and hospitality industry making a significant comeback. However, as economic anxieties, labor shortages, climate change dilemmas and a potentially altered landscape for corporate travel increases, a new set of challenges comes into play. In this evolving environment, customer experience (CX) providers must prioritize seamless omnichannel experiences, AI-powered solutions and a focus on the “basics” –…
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