As we roll into summer and the hospitality industry gears up for its busiest season, how are you looking at the current trends and customer expectations from a tech perspective? The pace of innovation and the continued advancement of generative AI, coupled with the government’s privacy regulations and big tech’s continued control over data and signals, keeps us all on our toes.
So, weeding through this wave of change, how should brands think about digitally led CX to increase travel and…
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