Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved guest services and more efficient operations. Hotel Communication Network (HCN), a provider of interactive in-room tablets, is leveraging AI to enable guests to request services, communicate their needs, place F&B orders from local restaurants, control the room environment and more via voice commands in multiple languages.
This week at The Hospitality Show in San Antonio, hotel operators can engage with HCN’s AI-powered Navigator 2.0…
