Customers using Booking.com are being urged to exercise caution following reports of a sophisticated scam that has defrauded hundreds of people out of a total of £370,000. The warning comes from Action Fraud, the UK’s national reporting centre for fraud and cybercrime, after 532 incidents were reported between June 2023 and September 2024.
Fraudsters are taking control of hotel accounts on the Booking.com platform, using these accounts to send deceptive communications to customers. Victims have reported receiving messages via the platform’s in-app messaging system, emails, or even WhatsApp messages, purporting to be from the hotels where they had made reservations.
The messages often include requests for payments, credit card details, or other sensitive financial information. Customers, believing the messages to be genuine, unknowingly transfer money or share their details with the scammers.
According to Action Fraud, these account takeovers likely result from targeted…
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