Booking.com says typos giving strangers access to private trip info is not a bug

For Booking.com, it’s essential that users can book travel for other users by adding their email addresses to a booking because that’s how people frequently book trips together. And if it happens that the email address added to a booking is also linked to an existing Booking.com user, the trip is automatically added to that person’s account. After that, there’s no way for Booking.com to remove the trip from the stranger’s account, even if there’s a typo in the email or if auto-complete adds the wrong email domain and the user booking the trip doesn’t notice.

According to Booking.com, there is nothing to fix because this is not a “system glitch,” and there was no “security breach.” What Alfie encountered is simply the way the platform works, which, like any app where users input information, has the potential for human error.

In the end, Booking.com declined to remove the trip from Alfie’s account, saying that would have violated the privacy of the user…