After Booking Holdings laid off about 25 percent of its workforce across 60 countries in 2020 and 2021 because of the pandemic, its Booking.com unit is lopping off another 2,700 call center jobs in the next few months.
The employees of about a dozen call centers, but not staff in Amsterdam or Manchester, UK, will take up positions for outsourcing specialist Majorel, which is based in Luxembourg.
Majorel announced a heightened partnership with Booking.com, which is transferring a dozen of its 14 call centers in Europe, Asia-Pacific and the Americas to Majorel. Since the outsourcing company would be operating the Booking.com call centers involved in the deal, the former Booking employees would presumably work for Majorel in their current work locations. Booking employees in Amsterdam and Manchester are not part of the deal.
The deal is dependent upon regulatory approval.
“We believe that working with a team of dedicated…
