Customers in Australia using Booking.com have been ensnared by phishing scams, with fraudulent messages appearing as legitimate requests from hotels for payment confirmation or personal details. The complaints emerging center around the company’s response, which some customers have labeled as nonchalant or dismissive.
The deceitful messages, sent through the Booking.com app, were deceptively convincing. They contained accurate and personal booking details, leaving customers to believe they were genuine requests from the hotels. However, upon verification with the respective hotels and Booking.com, the messages were identified as scams aimed at pilfering money.
One customer, Catherine Wang, narrowly averted a monetary catastrophe by swiftly acting to cancel her credit card. The bank had just rejected a scammer’s transaction attempt when Wang took…
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