Paula Jones, who runs the historic Great House in Llantwit Major, has been sick with worry over mistakes by Booking.com and even feared bailiffs turning up at her door
A guesthouse owner has revealed how blunders by a popular travel website have left her business in ruins.
Paula Jones, who runs the historic Great House in Llantwit Major, was left fearing for her livelihood after mistakes by Booking.com led to her listing being suspended. Despite providing evidence that she had paid her monthly commission payments, Booking.com continued to suspend her listing and even sent automated emails stating her “debt” had been transferred to a collection agency.
After months of sleepless nights and dwindling bookings, Paula finally shared her story with WalesOnline. Booking.com admitted their mistake five hours after being approached for…
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