Hotel had no record of Booking.com reservation | Entertainment/Life

I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any reservations from Booking.com. I was unable to use this reservation.

I contacted Booking.com immediately and asked for a refund. The company asked for information about my reservation, which I sent. It’s been weeks since I asked for my money back, and I’ve asked Booking.com about my refund repeatedly. No one is answering. Can you help me get my $125 back? — Justin Baribeau, Wickliffe, Ohio 

You should have received an immediate refund from Booking.com — not a runaround.

I checked with Booking.com, and it says it experienced a system error when you tried to check in. That means the hotel couldn’t see your reservation and couldn’t accept any new reservations from Booking.com, so calling the company and asking it to help…