Q. I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability to accept any reservations from Booking.com. So, I was unable to use this reservation.
I immediately contacted Booking.com and asked for a refund. The company asked for information about my reservation, which I sent. It’s been weeks since I asked for my money back, and I’ve repeatedly asked Booking.com about my refund. No one is answering. Can you help me get my $125 back?
JUSTIN BARIBEAU, Wickliffe, Ohio
A. You should have received an immediate refund from Booking.com — not a runaround.
I checked with Booking.com, and it says it experienced a system error when you tried to check in. This means that the hotel couldn’t see your reservation and couldn’t accept any new reservations from Booking.com, so calling the company and asking it to help wouldn’t have worked.
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