This summer I am travelling with a group of friends to Switzerland to support the Lionesses during Euro 2025. At the start of this year I tried to book our accommodation in Zurich on my phone via Booking.com.
But while I was doing it I got the “spinning wheel of death” and when the confirmation for the £1,215 booking arrived from the hotel it showed the date had reset to January and not July, when the tournament is on.
I called the hotel straight away and it promised to ring me back. I phoned several more times and was eventually told I was not eligible for a refund. But I didn’t want a refund; I just wanted the date of the booking moved.
Since then I have followed up in writing to the hotel and also to Booking.com but have not received a reply. I can’t afford to lose this money as it is nearly two weeks’ wages.
GP, Ascot
Your trip to support the Lionesses is costing a pretty penny once the match tickets are included, so this was a big setback. We have all found ourselves…