Why did Valeska Wehr get charged twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Question
I recently reserved and paid for a room at the Marriott Vacation Club Pulse at Custom House, Boston, through Booking.com. I prepaid $1,191 for my accommodations.
Marriott sent me a confirmation that I had booked a room at the property and that I had paid for it. However, when we checked out, my husband paid for the room again — not realizing I had already paid for the hotel through Booking.com.
We had received an email invoice from the hotel, and we left the Marriott not realizing we had paid for our stay twice.
I contacted Booking.com straight away, but I don’t have a record of our interaction. Booking.com deleted all messages relating to my inquiry. Marriott has referred the matter to Booking.com, and Booking.com will not help me. Is there anything you can do? — Valeska Wehr, Bute,…
