My Booking.com hotel is not answering calls. I want a refund | Entertainment/Life

I have a reservation with a hotel in Cancun, Mexico, through Booking.com. It is during high season, and I was concerned that the hotel might be full and that my reservation would not be honored.

So I reached out to Booking.com and to the hotel. The hotel has not responded to my messages, emails or phone calls. I contacted Booking.com, and it promised to attempt further contact by email and phone but carefully avoids mentioning proposed action if the hotel continues to fail to respond.

Booking.com has insisted that the booking is valid but that I must wait until my arrival at the hotel to discover if my reservation will be honored. If the hotel doesn’t honor the reservation, Booking.com suggests I call it for help.

I’m concerned that if I have to call Booking.com, it will be an expensive international call. If another hotel is available in peak season, there will certainly be significant additional costs. If there are…