When Jimmy Lim booked a suite for his family at the Ashoka Hostel in Hong Kong through Booking.com, he was looking forward to a comfortable and convenient stay. However, his dream vacation turned into a nightmare when he was met with two small rooms instead of the promised suite, and was chased out of the hostel after complaining about the size of the rooms. Despite the downgrade, Booking.com refused to refund him, leaving Lim with a hefty bill for a nearby hotel.
The Disappointing Discovery
Lim’s ordeal began when he arrived at the Ashoka Hostel on February 12, 2024. To his shock, the hostel had split his group into two small rooms instead of the suite he had booked through Booking.com. The rooms were smaller than advertised and not suitable for his family. When Lim complained to the hostel staff, they were unsympathetic and told him there was nothing they could do. They even threatened to call the police if he did not…
