In an era of uncertain travel plans, an Australian adventurer named Sujanti was handed a bitter pill to swallow. After her Batik Air flight from Brisbane to Medan, Indonesia, scheduled for December 22, was cancelled by the end of November, she found herself tangled in the thorny process of claiming a full refund from Booking.com. The cost of the flight, amounting to $1,794.50, became a bone of contention as the refund process unfolded with unexpected twists and turns.
The issue initially seemed straightforward. Both Booking.com and Batik Air agreed to process the refund for the cancelled flight. However, Sujanti stumbled upon discrepancies when the refunded amount did not match the original ticket price. Booking.com claimed that it had not received the full refund from the airline, further complicating the scenario.
Following persistent follow-ups, Booking.com admitted to deducting $73.82 for a…
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