Travel Trade Loses Access to Key Data

Booking.com Accused of Refusing Refund for Cancelled Hotel Booking

A couple claims that Booking.com has refused to return £300 for a hotel booking that was cancelled due to a previous guest overstaying their welcome, leading to the hotel being unable to accommodate new arrivals. The travelers booked a stay at the Grand Hotel Excelsior in Malta through Booking.com.

Upon arrival, they were informed that their room was unavailable. The hotel staff explained that the previous guest had extended their stay without authorization, making it impossible to prepare the room for the incoming guests. The couple was subsequently forced to find alternative accommodation at short notice.

The travelers have stated that they have been in contact with Booking.com regarding the refund for the cancelled booking. However, they report that the online travel agency has so far been unwilling to process the return of the £300 payment. The article does not detail the specific reasons given by Booking.com for withholding the refund, nor does it indicate the duration of the dispute or the proposed resolution. The situation highlights a potential issue for consumers who encounter booking problems with third-party platforms.

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