Expedia has unveiled an upgrade to its Travel Agent Affiliate Programme (TAAP), including Live Agent chat and enhanced payment options, as part of its ongoing efforts to establish its tech as the primary operating system for the travel industry. The portal is used by over 35,000 agencies in more than 30 countries. Expedia also plans to publish guest scores for its hotels later this year. Revenue in the company’s business-to-business division grew 55% year on year in the first quarter.
Which? Expedia car rental review
Expedia is a global brand well-known for arranging flights, hotels and car rental services worldwide. However, when it comes to car rentals, Expedia's lack of clarity on extra charges has received criticism from customers. While it received a solid customer score of 73%, Expedia only scored a mediocre three stars for its clarity on extra...