Expedia is a global brand well-known for arranging flights, hotels and car rental services worldwide. However, when it comes to car rentals, Expedia’s lack of clarity on extra charges has received criticism from customers. While it received a solid customer score of 73%, Expedia only scored a mediocre three stars for its clarity on extra charges. Customers have complained that the final cost often turns out to be much higher than what was quoted, leading to disputes and additional charges. Despite this, most customers are happy with Expedia’s good range of cars and companies for car hire, as well as a quick and easy booking process. Although Expedia is a good option for car rentals, Which? Recommended Provider, Zest Car Rental, is considered a safer option due to their transparent pricing and customer service.
Revamp of booking portal for Expedia agents planned
Expedia has unveiled an upgrade to its Travel Agent Affiliate Programme (TAAP), including Live Agent chat and enhanced payment options, as part of its ongoing efforts to establish its tech as the primary operating system for the travel industry. The portal is used by over 35,000 agencies in more than 30 countries. Expedia also plans...
