Rourkela: District Consumer Disputes Redressal Commission, Sundargarh, has ordered online travel firm
MakeMyTrip to pay Rs 1 lakh compensation to a resident of Sundargarh town for unfair trade practice and deficiency in service.Debashis Hota (30) had booked a room at the
hotel in Paharganj, New Delhi, on June 2, 2019 for his stay from June 7 to 9. He paid Rs 1,350 through
MakeMyTrip for the room, after a discount of Rs 316 on room charges of Rs 1,666. When the complainant reached the
hotel on June 7, the manager denied to give accommodation at the price he paid on the portal.Hota was forced to pay Rs 1,000 extra to stay in the
hotel. When he contacted
MakeMyTrip’s helpline number, he did not get any response. The portal also didn’t refund the extra amount taken by the hotel. Hota filed his complaint before the consumer forum on June 19, 2019.
MakeMyTrip in its reply said it is a facilitator and on receipt of any request, it forwards the same to the hotel/service provider…
Read More
