MMT complaint: Bengaluru consumer court orders MakeMyTrip to pay Rs 5.5 lakh to consumer for not getting booked room in hotel

A Bengaluru consumer court has directed MakeMyTrip (MMT) to compensate a Bengalurean with Rs 5.5 lakh for failing to provide a room in a London hotel despite the booking made through their platform. Mayur Bharath, a 48-year-old resident of Osborne Road, had reserved a hotel room in London in 2022 for business purposes in advance through the MMT app, paying around Rs 2.2 lakh for a 6-day stay, a TOI report stated. Upon his arrival in London on June 24 of the same year, Bharath proceeded directly to the hotel for check-in. However, to his dismay, the hotel staff informed him that no booking request or payment had been received from him. With all rooms fully booked, Bharath was left without accommodation alternatives.

Despite persistent attempts to resolve the issue with MMT’s customer service, lasting over two and a half hours, Bharath’s efforts were futile. Consequently, he was compelled to seek alternative accommodation in London, eventually securing a room for Rs 6.6 lakh. However,…