A recent incident involving a family’s pilgrimage to the Khatushyam Ji Temple in Rajasthan has triggered fresh concerns over traveller safety and customer support accountability in India’s booming tourism sector. Naya Khullar, a tarot card reader and social media influencer, has accused travel aggregator MakeMyTrip of negligence, claiming her family’s safety was compromised due to the company’s mismanagement.
In a video shared on Instagram, Ms Khullar alleged that the driver arranged through MakeMyTrip arrived late, prompting the family to book an alternative cab to return to Delhi. However, the original driver allegedly became aggressive, demanding payment despite not rendering the service. In the video, she claimed the driver threatened to follow them to Delhi and their home, raising fears for their safety.
“We are at Khatushyam Baba and this is what happens when you book through MakeMyTrip! I’m in…
